Privacy Policy

Effective Date: 8/25/2026 Last Updated: 8/26/2026

This Privacy Policy describes how Frietech Inc. ("we," "us," or "our") collects, uses, and protects information when you use our group SMS messaging and prepaid billing service (the "Service"), including any related voice (IVR) payment features.

By registering for, or using, the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect the following categories of information:

• Account & Contact Information: Your mobile phone number, name (if provided), and group membership details.
• Messaging Content & Metadata: The content of SMS messages you send through the Service, message timestamps, segment/character counts, and delivery status, which are used to calculate billing and deliver messages to group members.
• Payment Information: Payment card details are collected and processed directly by our payment processor (Stripe) via secure hosted fields, a Stripe SetupIntent, or IVR-based payment entry. We do not receive or store full payment card numbers on our servers.
• Transaction & Balance Information: Prepaid balance, recharge history, and transaction records associated with your account.
• Usage & Technical Data: Information about how you interact with the Service, such as command usage (e.g., account-management SMS keywords) and IVR call events, needed to operate and troubleshoot the Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service, including delivering group messages and calculating message costs.
• Process payments, prepaid balance top-ups, and auto-recharge transactions.
• Send you transactional messages, such as balance alerts, low-balance notices, registration confirmations, and payment method setup links.
• Detect, prevent, and investigate fraud, abuse, or unauthorized use of the Service.
• Comply with legal obligations and enforce our Terms and Conditions.

3. Mobile Information Non-Sharing Disclosure

We do not share, sell, rent, or otherwise disclose mobile phone numbers or SMS opt-in data collected in connection with SMS consent to any third parties or affiliates for marketing or promotional purposes. Mobile phone numbers and related consent information are used solely to operate the Service (e.g., group message delivery, billing notifications, and account management) and are shared only with service providers strictly necessary to deliver the Service (such as our SMS/voice platform provider and payment processor), who are contractually bound to protect your information and prohibited from using it for their own marketing purposes.

4. Message Frequency

Message frequency varies depending on your group activity and account usage. You may receive messages including, but not limited to, group messages, billing and low-balance alerts, payment method setup links, and account confirmations. Message frequency is not fixed and depends on how often you and your group members use the Service.

5. Message and Data Rates

Message and data rates may apply. Standard messaging and data charges from your wireless carrier may apply to messages sent and received through the Service, in addition to any charges billed by us for use of the Service itself.

6. How We Share Information

Other than as described in Section 3, we may share information with:

• Service Providers: Twilio (for SMS/voice delivery) and Stripe (for payment processing), each of which processes data on our behalf under their own privacy and security obligations.
• Legal Requirements: If required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of our users or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality obligations.

We do not sell your personal information.

7. Data Retention

We retain account, transaction, and messaging metadata for as long as necessary to provide the Service, comply with legal and financial recordkeeping obligations, and resolve disputes.

8. Data Security

We use commercially reasonable technical and organizational measures to protect your information, including relying on PCI-compliant payment processing through Stripe and encrypted transmission of data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Choices

• Opt-Out: You may opt out of the Service at any time by texting STOP to the relevant number, which will stop further messages from that group or number in accordance with standard carrier opt-out practices.
• Help: Text HELP for assistance at any time.
• Account Management: You may manage your registration, balance, and auto-recharge settings via the account-management SMS number described in the Service instructions.

10. Children's Privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised "Last Updated" date. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Frietech Inc. support@frietechsolutions.com 1-845-600-0373