Frequently Asked Questions

Do I need to download an app?

No. Everything — registering, creating a group, inviting members, chatting, and managing your account — happens over regular SMS text messages and phone calls.

How is the cost of a message calculated?

Cost = message segments × number of active group members, multiplied by the current per-segment rate. See the Pricing page for the exact rate and a worked example.

What happens when my balance runs out?

If your balance reaches zero, outbound messages are blocked until you add funds. You'll be notified so nothing sends without money to cover it.

How do I add or remove group members?

Group owners (and any managers they designate) can add or remove members using simple SMS commands. Invited members must reply YES before being added or billed.

How do I stop receiving messages?

Reply STOP at any time to opt out. Reply HELP if you need assistance instead.

Is my payment information safe?

Yes. Card numbers are never sent or collected via SMS message body. Payment setup happens through a secure one-time web link or by entering your card on your phone's keypad — never as plain text.

How do invited members consent to join a group?

An invited person must explicitly reply YES before they are added to a group or billed for any message. No one is added without that consent.

Still have a question? Reach us on the Contact/Support page, or text HELP to +1 (845) 600-0373.